Terms of Service

Welcome to KIDOOZ!

These Terms of Service govern your use of our website and services. By visiting our website or placing an order, you agree to the terms and conditions outlined below.

1. General Information

• KIDOOZ is an online baby clothing store based in Faisalabad, Pakistan.

• We reserve the right to update or modify these terms at any time without prior notice.

• Customers are responsible for reviewing these terms before placing an order.

2. Products & Availability

• We make every effort to display product images, colors, sizes, and descriptions as accurately as possible.

• Actual product colors may slightly vary due to screen settings and lighting.

• Product availability may change without prior notice.

• We reserve the right to discontinue any product at any time.

3. Pricing & Payments

• All prices are listed in Pakistani Rupees (PKR), unless stated otherwise.

• We reserve the right to change product prices without prior notice.

• Orders must be paid using the payment methods available at checkout.

• Any incorrect pricing or payment-related errors may result in order cancellation after notifying the customer.

4. Orders & Order Cancellation

• Customers must provide accurate contact, shipping, and delivery information when placing an order.

• KIDOOZ reserves the right to cancel or refuse an order in case of incorrect information, product unavailability, suspected fraudulent activity, or other valid reasons.

• Customers should contact us as soon as possible if they wish to cancel an order.

• Orders that have already been dispatched may not be eligible for cancellation.

5. Shipping & Delivery

• Delivery times are estimates and may vary depending on the customer's location and courier service.

• KIDOOZ is not responsible for delays caused by courier companies, weather conditions, or other circumstances beyond our control.

• Customers must provide a complete and accurate delivery address and contact number.

• Additional delivery charges may apply in certain situations.

6. Returns, Refunds & Exchanges

• Return requests must be submitted within 2 days of receiving the order.

• Returned products must be unused, unwashed, undamaged, and in their original condition.

• All returned products are subject to inspection and approval.

• If a customer selects the wrong size, they will be responsible for the exchange delivery charges.

• If KIDOOZ sends the wrong size, we will provide a free exchange and cover the delivery charges.

• Approved refunds will be processed according to our Return & Refund Policy.

For complete details, please read our Return & Refund Policy.

7. Customer Responsibilities

By using our website, you agree:

• To provide accurate and complete information.

• Not to use our website for any illegal or unauthorized purpose.

• Not to attempt to damage, disrupt, or interfere with our website or services.

• To respect our business policies and website content.

8. Intellectual Property

All website content, including logos, product images, graphics, text, and designs, belongs to KIDOOZ or its respective owners.

You may not copy, reproduce, distribute, or use our content without prior written permission.

9. Limitation of Liability

KIDOOZ will make reasonable efforts to provide accurate product information and reliable services. However, we are not responsible for indirect losses, service interruptions, or circumstances beyond our reasonable control.

10. Privacy

Your personal information is handled according to our Privacy Policy. We use customer information to process orders, arrange deliveries, and provide customer support.

11. Changes to These Terms

KIDOOZ reserves the right to update or modify these Terms of Service at any time. Changes will become effective once published on our website.

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: KIDOOZ
Location: Faisalabad, Pakistan
Website: https://kidooz.pk

Thank you for shopping with KIDOOZ!

KIDOOZ – Little Styles, Big Smiles! ❤️