Return & Refund Policy

At KIDOOZ, customer satisfaction is our priority. We want you to be happy with your purchase. If you need to return or exchange an item, please read our policy below.

1. Return Policy

• Customers can request a return within 2 days of receiving their order.

• Returned products must be unused, undamaged, unwashed, and in their original condition with tags and packaging intact.

• Once we receive the returned product, our team will inspect it.

• If the product meets our return conditions, the return request will be approved and the refund will be processed.

• Products that are used, damaged by the customer, or do not meet our return conditions will not be accepted.

2. Refund Policy

• Refunds will only be issued after the returned product has been inspected and approved by our team.

• Once approved, the refund will be processed through an agreed payment method.

• The refund processing time may vary depending on the payment method.

3. Size Exchange Policy

We offer size exchanges under the following two conditions:

A. Customer Selected the Wrong Size

• If a customer selects the wrong size while placing an order and wants to exchange it after receiving the product, the customer will be responsible for the delivery charges for the exchange.

B. Wrong Size Sent by KIDOOZ

• If KIDOOZ sends the wrong size due to our mistake, we will exchange the product free of charge.

• KIDOOZ will cover the delivery charges for the exchange.

4. Important Conditions

• All return and exchange requests must be made within 2 days of delivery.

• Products must be unused, unwashed, and in their original condition.

• All returns and exchanges are subject to product inspection and approval.

• Please contact our customer support team before sending any product back.

5. Contact Us

For return, refund, or exchange requests, please contact our customer support team.

Thank you for shopping with KIDOOZ!

KIDOOZ – Little Styles, Big Smiles! ❤️