Shipping policy

Shipping Policy

At KIDOOZ, we aim to deliver your favorite little outfits safely and on time. Please read our shipping policy to understand how we process and deliver your orders.

1. Shipping Coverage

  • We currently offer delivery across Pakistan.

  • Orders can be placed from any city where our courier partners provide delivery services.

2. Order Processing Time

  • Orders are usually processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays may take additional time to process.

  • Once your order is dispatched, you will receive a notification with tracking details, where available.

3. Delivery Time

  • Estimated delivery time is 3–5 business days after dispatch.

  • Delivery times may vary depending on the customer's location, courier availability, weather conditions, and other unexpected circumstances.

  • Remote areas may require additional delivery time.

4. Shipping Charges

  • Shipping charges will be displayed at checkout before completing your order.

  • Delivery charges may vary depending on the delivery location, order size, or courier service.

  • Any applicable shipping charges will be communicated to the customer before order confirmation.

5. Order Tracking

  • Once your order has been dispatched, tracking information will be shared with you where available.

  • Customers can use the tracking details to check their shipment status.

  • For assistance with tracking, please contact our customer support team.

6. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details, including their full address and contact number.

  • KIDOOZ will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

  • Additional delivery charges may apply if a shipment needs to be resent due to incorrect customer information.

7. Delayed or Failed Deliveries

  • While we try our best to deliver orders within the estimated time, delays may occur due to courier issues, weather conditions, or circumstances beyond our control.

  • If your order is delayed or you experience a delivery issue, please contact our customer support team for assistance.

8. Damaged or Incorrect Orders

  • If you receive a damaged product or an incorrect item, please contact us within 2 days of receiving your order.

  • Our team will review your complaint and guide you through the return or exchange process.

  • All claims are subject to product inspection and approval.

9. Contact Us

For shipping-related questions or assistance, please contact us:

Store Name: KIDOOZ
Location: Faisalabad, Pakistan
Website: https://kidooz.pk

Thank you for choosing KIDOOZ!

KIDOOZ – Little Styles, Big Smiles! ❤️